Privacy Policy
1. Who we are
This Privacy Policy explains how Zyphora Rewards ("we," "us," "our") collects, uses, and shares information when you use our mobile application. It also describes your choices and rights regarding your information.
We may provide this App using services and software from third parties (for example, Firebase/Google services and advertising/analytics networks).
2. The information we collect
We collect information in the following categories:
2.1 Information you provide
- Account information: such as email address, profile name, and profile photo URL (when provided).
- Phone number: if you sign in using phone/OTP.
- Referral information: referral code(s) and information about who referred you (if you use referrals).
2.2 Information collected automatically
- Device and app identifiers: advertising ID / device identifiers used by ad and analytics SDKs.
- Usage data: how you use the App (e.g., screens viewed, actions taken, rewards earned).
- Crash logs & performance data: diagnostics related to app performance and reliability.
- Network and connection information: approximate location derived from IP address may be used for security and service reliability.
2.3 Financial and payout information (if you request withdrawals)
- Withdrawal details: such as the payout method and the information required to process withdrawals (e.g., payment provider details).
Please note: we do not accept card payment information directly in the App unless your provider requires it. Any processing is performed by payment/off-platform partners.
3. How we use your information
We use information for the following purposes:
- Provide and maintain the App: including rewards, tasks/offers, streaks, leaderboards, and referral features.
- Processing user accounts: authentication and account management.
- Requesting and managing withdrawals: to record transactions and process payout requests.
- Ads measurement and monetization: to display ads and understand ad performance.
- Analytics & optimization: to improve content, features, and reliability.
- Security and fraud prevention: to detect suspicious activity and protect the community.
- Communications: to respond to support requests and provide account-related messages.
- Compliance: to meet legal obligations and enforce our terms.
4. How we share information
We share information only as needed for the purposes described in this Privacy Policy.
4.1 Service providers
We may share information with vendors and service providers that help us operate the App, such as:
- Firebase / Google services: for authentication, databases, storage, analytics, crash reporting, messaging, and related infrastructure.
- Cloud Functions / backend services: for server-side processing.
- Customer support and hosting providers: to operate our support and infrastructure.
4.2 Advertising and analytics partners
We use third-party advertising and analytics technologies to deliver ads and measure performance. These partners may collect information about your usage of the App and your device.
Examples may include: Google AdMob, Unity Ads, and Facebook Audience Network (and any other advertising/offerwall partners used within the App).
Advertising partners may use technologies such as advertising identifiers and cookies/SDK identifiers (where applicable). Depending on your device settings, you may control advertising identifiers.
4.3 Legal and safety
- We may share information if required by law, regulation, legal process, or to protect rights, safety, and security.
- We may share information to enforce our policies or prevent fraud and abuse.
5. Data retention
We retain information for as long as necessary to provide the App, comply with legal obligations, resolve disputes, and enforce our agreements. Account information may be retained for a period after you deactivate your account, depending on legal and operational needs.
6. Your choices and rights
Depending on your location, you may have rights related to your personal data, such as:
- Access: request a copy of your personal data.
- Correction: request correction of inaccurate data.
- Deletion: request deletion of your personal data.
- Objection/opt-out: object to certain processing (where applicable).
- Data portability: request data in a structured, commonly used format (where applicable).
To make a request, contact us at xabhishekheer09@gmail.com. We may need to verify your identity before responding.
7. Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. International data transfers
Your information may be processed in countries other than the country where you live. Those countries may have different data protection laws.
9. Children’s privacy
The App is not intended for children under 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, contact xabhishekheer09@gmail.com.
10. Third-party links and services
The App may include links or integrate third-party services. This Privacy Policy does not apply to those third-party services, which have their own privacy policies.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will update the "Effective date" at the top of this page. Your continued use of the App after changes become effective means you accept the updated policy.
12. Payment & payout responsibility (best‑effort basis)
Our commitment: Zyphora Rewards will try to pay you the money you have legitimately earned through offers, tasks, or rewards. We make every reasonable effort to process payouts on time and correctly.
However, there may be rare cases where the company is unable to complete a payment. If that happens, it is not the company’s fault. Reasons can include (but are not limited to):
- Technical failures or delays from third‑party payment providers (banks, e‑wallets, or other payout partners).
- Incorrect, incomplete, or outdated payout information provided by you.
- Fraud detection, security reviews, or legal requirements that temporarily block a payment.
- System errors, bugs, or force majeure events beyond our control.
In simple words: The company tries to pay you, but if payment fails for any reason that is not directly caused by the company, it is not considered the company’s fault. We will always investigate and help resolve issues where we can, but we cannot guarantee 100% payment success because some factors are outside our control.
This does not affect your statutory rights. If you believe a payment was unfairly withheld, contact us and we will review your case honestly.